Frequently Asked Questions

The Handicap Tour(HT) app is a competitive golf platform where players can showcase their talent, climb the unique HT world ranking system, and gain recognition across the golfing community. Through regular tournaments, players earn sponsorship in the form of financial rewards based on their performance. It’s a powerful way for golfers to not only improve their game but also build a name for themselves and achieve fame within a growing, dynamic community of passionate players. For those who perform well, the journey can be both rewarding and highly lucrative.

This is an Individual Points Stableford (IPS) competition, where players earn points per hole based on their score relative to par.

Anyone aged 7 to 100 years may enter. Participants under 7 or over 100 are not permitted.

No, you do not need to be affiliated with any golf club to participate but need a Handicap Index to enter the tournament.

Download the app, select “Sign Up,” and enter your details. A confirmation email will activate your account.

Only one account per person is permitted.

You must submit your: Name, Surname, Nickname, Date of Birth, Gender, e-mail address, ID number and a photo of your ID, HCI, Country, Cell Phone number.

Yes. Any “unwanted” or inappropriate images (profile or scorecard) will result in account removal with no refund.

Nicknames protect your identity. If you don’t provide one, your real name will be used.Nicknames and team names must be unique.

Yes, your account can be accessed across multiple devices using your login credentials.

You can login using your email or social media accounts.

Yes. By participating, you consent to appearing in marketing material, including event footage.

Yes. You may deactivate your account within the app. Ensure your HT$ wallet has a zero balance before doing so.

Go to the “Home Page,” select the tournament, and enter. A Season Pass grants access to all events in that tournament.

Players with Handicap Index from +5.9 to 36.9 may participate.

Your Handicap Index will be adjusted to 75%. During event registration, your Course Handicap for the Day of Play will be calculated based on this adjusted Handicap Index and the specific course you will be playing on.

No. Handicap Index cannot be manually changed after input. If you want to change this, contact support.

Your Handicap Index is verified and updated after each event using the lowest 6 of your last 8 scores.

HT Points are the official points system used on the Handicap Tour (HT) to track performance across all events. You earn HT points based on your individual or team results in each event, and these points accumulate to form your HT World Ranking.

You receive no HT points for that event. However, late subscribers receive the lowest HT points from previous events plus their actual score from the event they play.

Players may be disqualified from the HT rankings for actions such as cheating, failing to submit a scorecard without a valid reason (No Return), submitting inconsistent or fraudulent scores, giving putts (both the player and the marker), or any breach of HT Golf rules. Additionally, any violation of general golf rules may also result in disqualification.

You’ll receive a disqualification (DQ), may be suspended, and HT may expose cheaters publicly.

Submitting incorrect scores—whether through incorrect IPS points, miscalculations on the scorecard, or discrepancies with the official club scorecard—may result in disqualification from the tournament. Please ensure that all scores are accurate and consistent before submission.

If you submit No Return, you must provide a reason. You will receive no HT ranking points for that event.

HT Rankings are updated after verification and reflect HT points based on verified tournament performance, points earned, and consistency in play.

Data is updated after each event and final verification—typically within 96 hours.

Using a unique count-out system based on Slope, Par, and Age.

Only the next upcoming event is open for registration. This ensures your Handicap Index (HCI) is updated based on your most recent performance before entering the next event. Even if you’ve purchased a Season Pass — which gives you access to all events — you’ll still only be able to enter each event once it officially opens for registration. This system keeps the competition fair and ensures your HCI stays accurate and up to date throughout the tour.

Yes. You may play as an individual or be part of a team. Season Pass includes both formats.

Teams consist of up to 6 players. The best 4 IPS scores in the team count toward HT team points. If fewer than 4 participate, all scores are added.

No. Once you have joined, your team is locked for the entire tournament.

Yes. Sponsorship/prize money is awarded to both individual and team winners.

Yes, it is free to download and browse. A Season Pass is required to join tournaments.

It gives access to all events in a tournament season—both individual and team competitions. It does not cover green fees.

Use Peach Payments or PayPal to top up your HT Wallet. 1 HT$ = 1 ZAR. This can be using Credit/Debit Card, Apple Pay or Google Pay.

No refunds are provided after purchase.

Yes, it may prompt for automatic yearly renewal.

Withdrawals are done via the App. Bank costs are paid by the player. Funds can be sent to multiple accounts.

Yes, transaction/bank costs apply to each withdrawal.

Payouts are typically processed within 48–72 hours after event verification. Contact Support if not received in this period.

HT is not responsible for incorrect details provided by the player.

Yes, banking details are never stored. All transactions are processed securely via third-party platforms.

No. VAT cannot be claimed on Season Pass purchases.

Entries close 7 days before the start of the event.

Failure to attend an event without prior notice will be considered non-participation, and no HT points will be awarded. If you are unable to attend for a valid reason, please update your status in the app. Repeated no-shows without a valid explanation may result in restricted access to the app in the future.

HT reserves the right to reschedule events. If cancelled, your entry may apply to another event in that tournament.

While the Handicap Tour (HT) cannot be held responsible for disruptions caused by inclement weather, please note that if a round is not completed and no scorecard is submitted, no sponsorship/prize money or HT points will be awarded for that day.

An event may be extended over multiple days.

Only at participating clubs listed on the app/website. New clubs are added regularly.

Yes. Email support@handicaptour.co with club details to request inclusion.

The four-ball must consist of at least one non-team member.

You can only start playing on the day the event is scheduled for. Additionally, you must be physically present at the golf course where you registered to play. Make sure your phone’s location services are enabled so the app can verify your location.

Yes, placing is permitted. Players are allowed one club-length placing on the fairway in play. This must be done within the general area and not closer to the hole, in accordance with HT Golf rules.

Restart the App, check your internet, or update to the latest version.

Email support@handicaptour.co or send a WhatsApp to our support team on +27 66 509 5671.

Yes. You can do this in your profile settings. Some changes may require verification.

No. Social features are limited to protect privacy.

Yes! Use your referral link in the app. You can also invite friends to join your team.

We’d love to hear from you. Email suggestions to support@handicaptour.co

You can read our full Terms of Service and Terms of Use on the official Handicap Tour website. These outline the rules of participation, user responsibilities, and platform usage.

Our Privacy Policy is available on our website. It explains how we collect, store, and use your personal data to keep your experience safe and secure.

The full set of HT Golf Rules is published on our website. All players are required to follow these rules to ensure fair and competitive play.